Privacy Policy
Effective Date: July 30, 2026
Last Updated: July 30, 2026
SafeCal Insurance Services (“SafeCal,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:
- Visit or interact with our website;
- Complete a contact form or request an insurance quote;
- Call, email, text, or otherwise communicate with us;
- Apply for, purchase, renew, or inquire about an insurance product; or
- Otherwise interact with SafeCal regarding our services.
This Privacy Policy applies to information collected through SafeCal.com and through related communications with SafeCal. It does not apply to websites, applications, or services operated independently by insurance carriers or other third parties.
Additional Insurance Privacy Notices
Certain information collected in connection with an insurance application, insurance policy, claim, renewal, or other insurance transaction may be subject to additional federal and state privacy laws, including the Gramm-Leach-Bliley Act and the California Insurance Information and Privacy Protection Act.
SafeCal or an insurance carrier may provide you with a separate insurance or financial privacy notice. Any such notice supplements this Privacy Policy. Where a separate notice applies to a particular insurance transaction, the terms of the more specific notice will control with respect to that transaction.
Notice at Collection
SafeCal may collect the following categories of personal information:
- Identifiers and contact information;
- Insurance application and policy information;
- Property, vehicle, driver, business, employment, and claims information;
- Financial and payment-related information;
- Internet, device, and website activity information;
- Audio, electronic, or written communications;
- Professional or employment-related information;
- Sensitive personal information when necessary for insurance or legal purposes; and
- Inferences derived from information you provide, such as your likely insurance needs.
We collect and use this information to respond to inquiries, prepare insurance quotes, evaluate coverage options, submit applications to insurance carriers, service policies, communicate with customers, operate and improve our website, maintain security, prevent fraud, comply with legal requirements, and perform other purposes described in this Privacy Policy.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including insurance servicing, legal, regulatory, accounting, fraud-prevention, dispute-resolution, and recordkeeping requirements.
SafeCal does not sell personal information in exchange for money. Certain online analytics or advertising activities may be considered “sharing” under some state privacy laws. Where legally required, consumers may opt out as described in the Your Privacy Rights section below.
Personal Information We Collect
Information You Provide Directly
We may collect information that you provide when you request a quote, submit a contact form, call our office, communicate with an agent, apply for coverage, or obtain services from us.
This information may include:
- Your name;
- Mailing or property address;
- Email address;
- Telephone or mobile number;
- Preferred method of communication;
- Date of birth;
- Coverage interests or insurance needs;
- Information included in comments or messages;
- Driver and vehicle information;
- Property ownership, occupancy, building, and rental information;
- Business operations, revenue, payroll, employee, and ownership information;
- Current and previous insurance information;
- Policy numbers, coverage limits, premiums, and renewal dates;
- Claims, loss, accident, and driving history;
- Beneficiary, household, employee, or additional insured information;
- Professional, licensing, or employment information; and
- Other information necessary to obtain or service insurance coverage.
Please do not submit Social Security numbers, bank account information, medical records, driver’s license images, or other highly sensitive information through a standard website contact form unless SafeCal has specifically requested the information and provided an appropriate method for submitting it.
Information Collected Automatically
When you visit our website, we and our technology providers may automatically collect information such as:
- Internet Protocol address;
- Browser and device type;
- Operating system;
- Approximate geographic location;
- Referring website or search engine;
- Pages viewed;
- Links and buttons selected;
- Date and time of visits;
- Time spent on pages;
- Form and website interactions; and
- Cookie, advertising, or similar online identifiers.
We may use cookies, pixels, tags, scripts, local storage, and similar technologies to collect this information.
Information Received From Other Sources
We may receive personal information from other sources, including:
- Insurance carriers;
- Managing general agents and wholesalers;
- Underwriters;
- Premium finance companies;
- Claims administrators and adjusters;
- Inspection and loss-control companies;
- Consumer reporting agencies, where permitted by law;
- Government and motor vehicle records;
- Public databases and property records;
- Your employer, business, landlord, property manager, family member, or authorized representative;
- Referral partners; and
- Vendors that assist with identity verification, fraud detection, communications, analytics, or website operations.
Information received from insurance carriers and other third parties may also be governed by their respective privacy policies.
Sensitive Personal Information
Some insurance applications or transactions may require sensitive personal information, such as:
- Social Security, driver’s license, state identification, passport, or similar identification numbers;
- Financial account or payment information;
- Precise geolocation;
- Health or medical information;
- Information concerning citizenship or immigration status;
- Account credentials; or
- Other information classified as sensitive under applicable law.
We use sensitive personal information only as reasonably necessary to provide requested insurance services, process applications, verify identity, prevent fraud, comply with legal or regulatory obligations, protect customers and SafeCal, and perform other legally permitted purposes.
We do not use sensitive personal information to infer characteristics about individuals for unrelated purposes.
How We Use Personal Information
SafeCal may use personal information to:
- Respond to questions and contact requests;
- Identify your insurance needs;
- Obtain, compare, and provide insurance quotes;
- Submit information to insurance carriers and insurance intermediaries;
- Process applications, endorsements, renewals, cancellations, and other policy transactions;
- Service or administer insurance policies;
- Assist with billing, premium financing, inspections, audits, or claims;
- Verify identity, eligibility, and application information;
- Communicate by telephone, email, mail, or other requested methods;
- Provide customer service;
- Maintain records of communications and transactions;
- Personalize and improve our website and services;
- Measure website performance and understand visitor activity;
- Diagnose technical problems;
- Detect and prevent fraudulent, malicious, or unlawful activity;
- Protect our customers, employees, systems, and legal rights;
- Comply with insurance, licensing, tax, accounting, legal, and regulatory requirements;
- Establish, exercise, or defend legal claims;
- Send service-related communications;
- Send marketing communications when permitted by law; and
- Carry out another purpose disclosed to you when the information is collected.
Insurance Quotes and Applications
SafeCal may use personal information to:
- Respond to questions and contact requests;
- Identify your insurance needs;
- Obtain, compare, and provide insurance quotes;
- Submit information to insurance carriers and insurance intermediaries;
- Process applications, endorsements, renewals, cancellations, and other policy transactions;
- Service or administer insurance policies;
- Assist with billing, premium financing, inspections, audits, or claims;
- Verify identity, eligibility, and application information;
- Communicate by telephone, email, mail, or other requested methods;
- Provide customer service;
- Maintain records of communications and transactions;
- Personalize and improve our website and services;
- Measure website performance and understand visitor activity;
- Diagnose technical problems;
- Detect and prevent fraudulent, malicious, or unlawful activity;
- Protect our customers, employees, systems, and legal rights;
- Comply with insurance, licensing, tax, accounting, legal, and regulatory requirements;
- Establish, exercise, or defend legal claims;
- Send service-related communications;
- Send marketing communications when permitted by law; and
- Carry out another purpose disclosed to you when the information is collected.
How We Disclose Personal Information
We may disclose personal information to the following categories of recipients.
Insurance Organizations
We may disclose information to insurance carriers, underwriters, managing general agents, wholesalers, insurance support organizations, claims administrators, adjusters, inspection companies, premium finance companies, and other organizations involved in obtaining or servicing insurance coverage.
Professional Advisers
We may disclose information to attorneys, accountants, auditors, consultants, insurance professionals, and other advisers when reasonably necessary to operate our business or protect our legal interests.
Government and Legal Disclosures
We may disclose personal information to courts, law enforcement agencies, regulators, licensing authorities, government agencies, or other parties when we believe disclosure is necessary to:
- Comply with a law, subpoena, court order, regulatory request, or legal process;
- Investigate fraud or unlawful conduct;
- Protect the rights, safety, or property of SafeCal or another person;
- Enforce an agreement; or
- Establish, exercise, or defend a legal claim.
Business Transactions
Personal information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, change of control, bankruptcy, or similar business transaction.
At Your Direction
We may disclose information to another person or organization when you direct us to do so or provide consent.
Mobile Phone and Text Messaging Information
SafeCal may use a telephone or mobile number you provide to respond to an inquiry, discuss an insurance quote, service a policy, or provide other requested communications.
We will send marketing text messages only when legally permitted and when any required consent has been obtained. Consent to receive marketing text messages is not a condition of purchasing insurance or receiving a quote.
Message and data rates may apply. You may opt out of marketing text messages by replying STOP. You may request assistance by replying HELP or contacting SafeCal.
Mobile opt-in information and text-message consent records will not be sold or disclosed to third parties for their own marketing purposes. This restriction does not prevent disclosure to vendors that help SafeCal deliver messages or operate its communication systems.
Cookies and Website Technologies
Our website may use cookies and similar technologies to operate properly, remember preferences, analyze performance, improve user experience, maintain security, and understand how visitors use the site.
The categories of technologies we may use include:
Essential Technologies
These technologies support website functions, security, navigation, forms, and accessibility features.
Functional Technologies
These technologies remember preferences and provide enhanced website functionality.
Analytics Technologies
Analytics technologies help us understand website traffic, page performance, visitor interactions, and technical issues. Our website may use tools such as Google Tag Manager or related Google technologies to manage website tags and analytics services.
Advertising Technologies
SafeCal may use advertising technologies to measure campaigns or present relevant advertising. Depending on how these technologies are configured, the disclosure of online identifiers or activity information may be considered a “sale” or “sharing” under certain state privacy laws, even when no money is exchanged.
Accessibility Technologies
Our website may use third-party accessibility software, such as UserWay, to provide accessibility-related functionality. Such providers may automatically receive technical information needed to operate their services.
You can control many cookies through your browser settings. Blocking some cookies may affect website functionality. Where required, SafeCal will also provide a cookie preference or privacy-choice mechanism.
Global Privacy Control and Do Not Track
Some browsers and browser extensions allow users to send privacy preference signals, including the Global Privacy Control.
Where required by applicable law, SafeCal will treat a recognized Global Privacy Control signal as a request to opt out of the sale or sharing of personal information for the browser or device sending the signal.
Because there is not currently a universally accepted standard for all “Do Not Track” signals, our website may not respond to every Do Not Track setting.
Sale and Sharing of Personal Information
- Adjusting available cookie or privacy settings;
- Using a recognized Global Privacy Control signal;
- Calling us at 888-535-0110;
- Submitting a request through our Contact page and identifying the message as a “Privacy Request.”
Data Retention
We retain personal information for only as long as reasonably necessary for the purposes described in this Privacy Policy.
The criteria used to determine the retention period include:
- The length of our relationship with you;
- Whether an insurance quote, application, policy, claim, or transaction remains active;
- Insurance carrier and contractual requirements;
- Legal and regulatory record-retention obligations;
- Accounting, tax, licensing, and audit requirements;
- Applicable statutes of limitation;
- Fraud-prevention and security needs;
- The need to resolve complaints or disputes; and
- Whether you have requested deletion and an exception permits continued retention.
When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely dispose of it.
Data Security
SafeCal uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email transmission, electronic storage system, or internet communication can be guaranteed to be completely secure. You should use caution when sending sensitive information electronically and use any secure submission method provided by SafeCal or an insurance carrier.
Your Privacy Rights
Depending on where you live and subject to applicable exceptions, you may have the right to:
- Know whether we process your personal information;
- Request access to personal information we maintain about you;
- Request information about the categories and specific pieces of personal information we have collected;
- Request correction of inaccurate personal information;
- Request deletion of personal information;
- Request a portable copy of certain personal information;
- Opt out of the sale or sharing of personal information;
- Limit certain uses or disclosures of sensitive personal information;
- Withdraw consent where processing is based on consent;
- Appeal the denial of a privacy request where applicable; and
- Receive equal service and pricing without unlawful discrimination for exercising your privacy rights.
Certain information may be exempt from some state privacy rights because it is regulated by insurance privacy laws, the Gramm-Leach-Bliley Act, the Fair Credit Reporting Act, or another applicable law.
We may also retain or decline to delete information when it is reasonably necessary to complete a transaction, service an insurance policy, comply with legal obligations, prevent fraud, maintain security, exercise legal rights, or satisfy another legally recognized exception.
Submitting a Privacy Request
- Call 888-535-0110;
- Submit a request through our website’s Contact page and write “Privacy Request” in the message; or
- Mail your request to:
Verification
We may need to verify your identity before processing a request. Verification may require confirming information already maintained by SafeCal. We will request only the information reasonably necessary to verify your identity and protect your information from unauthorized access.
We will not provide sensitive account, financial, policy, or insurance information unless we can reasonably verify that the request is legitimate.
Authorized Agents
You may authorize another person to submit a request on your behalf. We may require proof of the agent’s authorization and may contact you directly to verify your identity and confirm that you authorized the request.
California Insurance Information Rights
Information collected in connection with an insurance transaction may be subject to additional rights and procedures under California insurance privacy laws.
Depending on the type of information and transaction, you may have rights to request access to certain records, request correction of inaccurate information, receive an explanation when correction is denied, and receive additional information about the sources and recipients of insurance-related information.
The privacy notice provided with an insurance application or policy may contain additional instructions for exercising these rights.
Marketing Communications
You may unsubscribe from marketing emails by using the unsubscribe instructions included in the message or by contacting us.
Even after opting out of marketing communications, you may continue to receive nonmarketing messages relating to an inquiry, insurance quote, application, policy, payment, claim, renewal, regulatory notice, or other service-related matter.
Third-Party Websites and Services
Our website may contain links to insurance carriers, social media platforms, review websites, map providers, or other third-party websites and services.
SafeCal does not control the privacy, security, or information practices of independently operated third-party services. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.
Information about a child may be collected from a parent, guardian, policyholder, employer, or authorized representative when reasonably necessary for an insurance application or policy. If you believe a child has submitted personal information directly to us without appropriate authorization, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, or legal obligations.
When we make changes, we will update the “Last Updated” date at the beginning of the policy. Material changes may also be communicated through the website or another appropriate method.
Your continued use of our website after an updated Privacy Policy becomes effective indicates acknowledgment of the updated policy.
Contact SafeCal
Questions or concerns about this Privacy Policy may be directed to:
SafeCal Insurance Services
Attn: Privacy
555 W. Colorado Street
Glendale, CA 91204
Telephone: 888-535-0110
Local Office: 866-724-8443
You may also contact us through the Contact page on our website.